Return & Refund Policy

1. General Policy

At SpectrumRoids.com, we strive to provide the best service and quality products. Due to the nature of our products, all sales are considered final. Returns and refunds are generally not accepted.

2. Exceptional Circumstances

Refunds or reshipments are only considered in unique cases and solely at the discretion of the administration. Examples of such cases include:

• Lost Packages: If your order is confirmed as lost by the shipping provider.
• Undelivered Orders: When the order cannot be delivered due to circumstances beyond your control (e.g., returned to sender).

All such cases require thorough verification, including tracking details and proof of non-delivery.

3. Reshipment Policy

We offer a one-time reshipment of your order if it is lost or returned during shipping. Reshipment is subject to administrative approval and will not be offered in cases of:

• Incorrect addresses provided by the customer.
• Issues caused by local customs regulations.

If the second shipment also fails to arrive, no further reshipping or refunds will be processed.

4. Non-Returnable Products

Due to safety and hygiene reasons, we do not accept returns or exchanges on any of our products.

5. Refund Process

Refunds will only be issued in exceptional cases approved by our administration. Please note.

6. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping details. Refunds or reshipments will not be issued for orders undelivered due to incorrect addresses.
• Ensuring products comply with local laws and regulations. We are not responsible for customs-related issues.

7. Contact Information

If you have questions regarding our Return & Refund Policy, please contact us.